Privacy Policy

1. Who we are

NextRoof 360 is a residential and commercial roofing company serving Dayton, Cincinnati, and the surrounding Ohio communities. We help homeowners get a new roof two ways: buy online through our instant-quote tool, or schedule a free in-home inspection. For storm-damage work we also inspect, document, and review your insurance carrier’s estimate. We are the “controller” responsible for the personal information described in this Policy.

2. Information we collect

We collect the following categories of information:

a) Information you give us

• Contact details: your name, phone number, email address, and mailing or property address (including ZIP code).
• Property & project details: the address you enter for a quote, answers about your roof (number of stories, layers, chimneys, skylights, solar), your shingle and color selection, and any notes you provide.
• Photos you upload: if you choose to upload a photo of your home for a shingle preview, we store and process that image to generate the visualization.
• Consent records: if you opt in to text messages or calls, we record that consent (including date, method, and the number provided).
• Insurance information: if you engage us for storm-damage work, details you share about your claim and carrier so we can document damage and review the estimate.

b) Information collected automatically

• Device and usage data such as IP address, browser type, device type, pages viewed, referring source, and interactions with the site.
• Cookies and similar technologies (see Section 7).
• Approximate location derived from your IP address or the property address you enter.

c) Information from third parties & derived data

• Roof measurement & imagery: when you request an instant quote, we send the address you provide to mapping and aerial/solar-imagery providers (e.g., Google) to estimate your roof size and generate a satellite or street-level image. The resulting measurements and images are combined with your inputs to produce a price.
• Shingle visualization: we send an image of your home (from street view, satellite, or your upload) to our rendering provider to preview shingle colors.
• Property or public records data used to sanity-check an estimate, and referral information if someone refers you to us.

3. How we use your information

• Generate an instant quote and preview shingle options for your home.
• Respond to your request, schedule and perform inspections and installations.
• Document roof damage and review your insurance carrier’s estimate at your request.
• Contact you about your quote, appointment, or project by phone, text, and email.
• Send service updates and, where permitted, marketing you can opt out of at any time.
• Operate, secure, and improve our website and services, and prevent fraud.
• Comply with law and enforce our agreements.

We rely on your consent (for texts, certain calls, and marketing), the performance of a contract or your request, our legitimate business interests, and legal obligations as the bases for these uses.

4. Text messaging (SMS) program

If you provide your mobile number and opt in — for example, by checking the consent box in our online quote tool or on a form, or by texting us first — you agree to receive text messages from NextRoof 360 at that number.

• What we send: a copy of your quote, appointment confirmations and reminders, project updates, and responses to your questions. Where you have opted in to marketing, occasional offers.
• Message frequency varies based on your interaction with us; messages are recurring.
• Message & data rates may apply. Your mobile carrier’s standard rates apply to every message. We do not charge for the messages.
• Opt out any time: reply STOP to any message to unsubscribe. You will receive one confirmation message and then no further texts, unless you opt in again.
• Help: reply HELP for assistance, or contact us at leads@getnextroof.com or (937) 966-2141.
• Carriers: mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier and device.
• Consent is not a condition of purchase. You do not have to agree to receive texts to get a quote, an inspection, or any service from us.

We do not share or sell your mobile opt-in or text-messaging consent to any third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent are never shared with third parties, and are excluded from any information we may otherwise share as described in this Policy.

5. Phone calls & call recording

When you provide your phone number and request contact, you consent to receive phone calls from NextRoof 360 about your quote, inspection, or project. Depending on your consent and applicable law, some calls may be placed using automated dialing systems, prerecorded or artificial/AI voice messages. Consent to such calls is not a condition of purchase, and you may revoke it at any time by telling us during a call or contacting us at leads@getnextroof.com.

We may record or monitor calls for quality, training, scheduling accuracy, and recordkeeping where permitted by law; where required, we will notify you at the start of the call. If you prefer not to be recorded, let us know and we will accommodate your request or discontinue the call.

6. Email communications

We send transactional emails (quote copies, appointment details, project updates) and, with your permission, marketing emails. Every marketing email includes an unsubscribe link; you can also email leads@getnextroof.com to opt out. Transactional messages necessary to a service you requested may continue after you opt out of marketing.

7. Cookies & tracking technologies

We use cookies and similar technologies to run the site, remember your progress in the quote tool, measure traffic, and understand how the site is used. These include strictly necessary cookies, analytics cookies, and, where used, advertising/measurement cookies. You can control cookies through your browser settings; disabling some cookies may affect site functionality. Our quote tool also stores your in-progress answers locally in your browser so you don’t lose your place.

8. How we share information

We share personal information only as described below:

• Service providers (subprocessors) who perform functions on our behalf under contract, including: website hosting and delivery (Vercel); database and file storage (Supabase); email delivery (Resend); mapping, geocoding, aerial/solar imagery, and reviews (Google); address autocomplete and maps (Mapbox); shingle visualization (Renoworks); and our telephone/SMS provider. These providers may process your information only to provide services to us.
• Your insurance carrier — only when you ask us to share our inspection documentation to support your claim. You file and control your own claim; we are not public adjusters and do not file or negotiate on your behalf.
• Our crews — NextRoof-certified installation crews who need project details to perform the work you scheduled.
• Legal, safety & compliance — when required by law, subpoena, or to protect the rights, property, or safety of NextRoof 360, our customers, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

9. Sale/sharing of personal information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for money. As stated above, we never share your SMS/mobile opt-in data or consent with third parties for their marketing. We share information only with the service providers and in the situations described in this Policy.

10. Data retention

We keep personal information for as long as needed to provide our services, maintain business and project records, comply with legal, tax, and warranty obligations, resolve disputes, and enforce our agreements. Quote and lead records (including partially completed quotes) may be retained to follow up with you and for our records. When information is no longer needed, we delete or de-identify it. You can ask us to delete your information as described below.

11. How we protect your information

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and reputable infrastructure providers. Sensitive credentials and databases are restricted to server-side systems and are not exposed to your browser. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

12. Your privacy rights

Subject to applicable law, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Opt out of marketing calls, texts, and emails (STOP for texts; unsubscribe for email).
• Withdraw consent where processing is based on consent.

To exercise any of these, email leads@getnextroof.com or call (937) 966-2141. We will verify your request and respond within the timeframe required by law. We will not discriminate against you for exercising your rights.

13. State-specific rights (including California)

Depending on your state of residence (for example, California, and other states with comprehensive privacy laws), you may have additional rights, including the right to know the categories and specific pieces of personal information we collect, the right to delete, the right to correct, the right to opt out of sale/sharing or targeted advertising, and the right to non-discrimination. As noted, we do not sell personal information or share it for cross-context behavioral advertising. To exercise state privacy rights, contact us at leads@getnextroof.com. You may use an authorized agent to submit a request on your behalf, subject to verification.

14. Insurance & claims information

For storm-damage work, we inspect your roof honestly, document conditions, and review your carrier’s estimate so you are not underpaid. You file and control your own insurance claim. We are not public adjusters; we do not file claims, negotiate supplements, or act on your behalf with your carrier. We share our documentation with your carrier only when you ask us to.

15. Children’s privacy

Our website and services are intended for adults (18+) and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

16. Do Not Track & third-party links

Some browsers offer a “Do Not Track” setting. Because there is no common industry standard for responding to these signals, our site does not currently respond to them; we honor opt-out rights as described above. Our site may link to third-party sites (such as your insurance carrier). We are not responsible for the privacy practices of those sites; review their policies separately.

17. Changes to this policy

We may update this Policy from time to time. When we do, we will revise the “Last updated” date above and, for material changes, provide additional notice where required. Your continued use of our services after an update means you accept the revised Policy.

18. Contact us

Questions, requests, or concerns about this Policy or your information? Contact us:

• Email: leads@getnextroof.com
• Phone: (937) 966-2141
• NextRoof 360, Dayton, OH